The Wishing Jar – Order Process
Choose your special piece
Take your time to browse through our website and find the perfect piece to display your precious prints. Once chosen, you simply need to select any relevant options add the product to your shopping basket. Should you have any questions or even feel spoilt for choice and need some help deciding please do feel free to contact me. I am here to help and want to work with you to ensure that you choose a piece that reflects exactly what it is you are looking for. Equally, if you haven’t found something that is quite right for you or have something specific in mind I’d love to hear from you as I am able to make bespoke pieces.
Check your order
At this stage I would advise you to take a look at the items added to the shopping basket and check all of your order details. Please pay special attention to the spelling of names and text. I will use the exact spellings that you have given us to create your piece and so it’s essential to check that these are all correct.
Once you have added your chosen piece or pieces to the shopping basket you simply need to “checkout”. Payments are made using PayPal. It isn’t necessary to have a PayPal account to pay for your order you simply need to pay as a “guest”. By doing this you will able to make payment by using your credit/debit card.
Confirmation of your order
As soon as your order is placed I will send you a confirmation e-mail which will include all of your order details. This is the time to make a double check of your entire order. Check that the options you have chosen are correct and once again make a check of all spellings. If anything is incorrect or needs changing you must contact us immediately. Once I have started creating your order I am unable to change any of the details.
Dispatch of your print kit
I aim to send your print kit within two working days of the receipt of your order. The kit will be sent first class post using Royal Mail. The kit will include everything that you need to take the prints and comes with easy to follow instructions.
Returning your prints
Once you’ve taken your prints and are ready to return then you can simply send them back to us in the post using the pre-paid envelope supplied in the kit. Alternatively, you can scan the prints and e-mail them to us at email@example.com.
Creating your order
As soon as the prints have arrived at The Wishing Jar studio I will get to work on creating your precious keepsake. Each and every piece is made entirely by hand and with the love, care and attention that something so special deserves.
Delivering your precious piece
The lead time for dispatch is between 14 and 21 days of us receiving your prints. However, at busy periods through the year this may take slightly longer. Each piece is sent using Hermes Parcelnet Limited and will be tracked (you can also track the parcel and will be emailed the tracking number once dispatched).